Chilled & Frozen Delivery
Chilled orders will need a chill bag and ice packs. Our system will automatically add a chill bag charge of £1.99 (including VAT) to your order at the checkout.
The chilled packaging will keep the order cool for upto 48 hours and we advise customers to take the order in as quickly as possible and refridgerate it.
Do not change the delivery date or address for chilled items as they are time sensitive, we cannot accept responsibility for items when the delivery date or address is changed.
Frozen orders will need a freezer bag for delivery and ice packs. Our system will automatically add a freezer bag charge of £3.99 (including VAT) to your order at the checkout.
Frozen orders do need to be taken in and placed in the freezer as soon as the order is delivered. Frozen orders can only be sent to UK mainland addresses on a next day delivery or a 2-day delivery in certain areas. Do not change the delivery date or address for frozen items as they are time sensitive, we cannot accept responsibility for items when the delivery date or address is changed. DPD do not have chilled/frozen storage therefore these items cannot be properly stored when the date of delivery is changed.
Terms & Conditions for Chilled & Frozen Items
Chilled and frozen orders can only be dispatched via a DPD next day delivery service Monday-Thursday or via a DPD 2-day delivery service Monday-Wednesday. Our couriers do not have chilled/frozen facilities to store these orders in over a weekend.Customers must make sure they are available to take in these orders on delivery. These orders may be left with a neighbour or you can select a safe place for the parcel to be left - either of these options must be selected by the customer via the dispatch email or the My DPD app.
We can not take responsibility for chilled or frozen items if customers change the delivery date or are not in to accept these orders and have not selected a safe place via the dispatch email or the My DPD app.
By ordering these goods you accept that your order may be delayed in transit due to reasons out of our control such as adverse weather. If your order is delayed in transit and you have accepted the parcel you must inspect your products report any concerns to us within 24hrs of receipt. Some products are only chilled as a precaution and we will advise you if this is the case.
If there is a problem with your delivery we must be notified as soon as possible in order to try and resolve any issues that may have occurred.
We are unable to accept responsibility for perishable goods when the delivery has been missed by the customer. DPD have GPS tracking which will map the driver to your address to show they have been to the property and they will not go back to the property on the same working day if the delivery has been missed. They will try again the next working day. DPD provide full tracking and a 1 hour delivery window to tell you when your order will arrive so please ensure you give the correct email address and contact number when you place your order.