Privacy Policy
At Alternative Stores we are committed to protecting your privacy. The
information you share with us is used for processing and dispatching your
orders and is not shared with any other companies or businesses for marketing
purposes unless we have your express permission to do so. In this policy we
will outline why we collect your information, how we use it and the conditions
in which your information would be disclosed to others.
Website Cookies
Our websites use cookies to collect information. This includes
information about browsing and purchasing behaviour by people who access our
websites. This includes information about pages viewed, products
purchased and the customer journey around our websites. Detailed information is
set out in our Cookie Policy.
Mailing Lists
When you opt in to receive our newsletters we ask for your name and email
address and we use this when we contact you. By opting in to our newsletter you
are giving us your express permission to contact you via email marketing. We
use a third-party provider, GetResponse, to deliver our newsletter. We gather
statistics around email opening and clicks using industry standard technologies
to help us monitor and improve our e-newsletter. For more information, please
see GetResponse’s
Privacy Policy. You can unsubscribe to our mailing list at any time by
clicking the unsubscribe link at the bottom of any of our emails or by asking
us via email at cservices@alternativestores.com. We don't rent or trade email
lists with other organisations and businesses.
Your Data
When you place an order with us we ask for your name, contact number/s, email
address, company name (if applicable), address and delivery information. This
information is securely stored on our systems and can only be accessed by
Alternative Stores employees. We use this information for processing and
dispatching your orders. We do not store your payment details and if you place
an order via our website you will be taken to the Worldpay payment portal to
input your card information. If you place telephone orders with us then your
payment details are held only for the time in which it takes us for your order
to be input into our system. You are not automatically opted-in to our
newsletter when you place an order, this is an option which you can choose to
select when you create an account.
Third Parties
We may share your personal data with the following parties for the purposes
noted below:
•If you have chosen to opt-in to our newsletter then your name and email
address will be shared with our mailing list provider - GetResponse
•The couriers we use to provide our delivery services - DPD, MyHermes and Royal
Mail
•The merchants we use to process your payments - Worldpay and Paypal
•Our ecommerce platform provider - Opencart, to store your data and order
history
Except as provided above, we will not share personal information with any other third parties without informing you beforehand, unless required by, or in connection with, law and / or regulatory requirements. We will not sell, trade or lease your personal information to others.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we
hold for you at any time. Please email your request to us at cservices@alternativestores.com
You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner's website: http://www.ico.org.uk/.
Changes to this privacy policy
This policy was reviewed on the 7th of February 2019. In the event that we make any
changes we will place an updated version on our Website and, where appropriate,
notify you by e-mail, seek your consent or place a notification on the Website.
Please review this page regularly to ensure that you are always aware of what
personal information we collect, how we use it and under what circumstances we
will share it with other parties.
Contact Us
If you need to contact us for any reason regarding this policy our contact
details are as follows:
AlternativeStores.com
Unit 3,
1 Wesley Way
Benton Square Industrial Estate
NE12 9RY
cservices@alternativestores.com