Footwear Returns

How do I return my order?

You can use our pre-paid MyHermes returns service to return any unsuitable and unworn footwear. There is a deduction of £2.99 from your refund to help towards the cost of the returns label for using this service. Please fill in the contact form with your order ID and which pair/pairs of footwear you will be returning from your order and we will email you a MyHermes returns label. No printer? No problem! Print your label at a MyHermes ParcelShop.

Find your nearest MyHermes ParcelShop here.

Don't want to use our pre-paid returns service?

No problem, please post your footwear back to us at your own expense with your packing slip/original order ID to our returns address below. 

Returns address:
Alternative Stores Returns
33 Royal Quays
North Shields
NE29 6DW

Please keep the proof of postage receipt in case your parcel is lost in the event you should you need to make a claim.